Privacy Policy

Information we collect

At checkout, we collect your name, email address, shipping and billing addresses, phone number and order details, such as products, quantities, amounts and payment status. We also collect company details and optional tax information when you provide them.

Contact, quote and price-comparison forms collect the contact and company information, product requests, messages, notes and other details you submit. Credit applications may include business, billing, shipping, accounts-payable and reference information you choose to provide.

Accounts collect information needed to create and maintain your profile and sign-in, such as your name, email address, company and account preferences. If you use our chat widget, we receive the messages and contact details you provide there.

We and our service providers may process technical information about visits, such as pages viewed, referring websites, browser and device information, and connection or request data.

How we use information

We use information to process and fulfill orders, communicate about purchases and requests, administer accounts and credit applications, provide customer support, protect the site against misuse, understand website usage and meet legal or recordkeeping obligations.

Payments, sign-in and email

Stripe processes payments. We never store full card numbers. We retain order and payment references, amounts and payment status needed to administer your purchase.

Clerk provides account sign-in and authentication and processes account and security information for that purpose.

Resend sends transactional email, such as messages about orders and submitted requests, and processes the recipient information and message content needed to deliver those emails.

Other service providers and sharing

Replit provides hosting for this website. Ahrefs Analytics helps us understand visits, pages viewed and referral sources. Chatway provides the website's chat widget and processes chat messages and information needed to operate that feature.

We share information with service providers as needed to operate these services, process transactions and fulfill orders. We may also disclose information when required by law or to protect legal rights, prevent fraud or address security issues.

We do not sell personal information.

Analytics, cookies and browser storage

We use analytics to understand how the website is used and to improve it. Cookies and similar technologies support features such as secure sign-in, checkout sessions, fraud prevention and preferences. Your cart is saved in your browser's local storage.

Third-party sign-in, payment, chat and analytics services may process usage information or use their own browser technologies under their privacy policies. You can manage cookies and site storage through your browser settings. Blocking or clearing them may affect sign-in, checkout, saved carts and other features.

Retention and security

We retain information as reasonably needed to fulfill orders, provide accounts and support, meet legal obligations and resolve disputes. The appropriate retention period depends on the information and the reason it is held.

We use reasonable administrative and technical safeguards to protect information. No method of electronic storage or transmission is completely secure.

Questions and data requests

Contact us using the details below with privacy questions or to request access to, correction of, a copy of or deletion of your personal information. We may need to verify your identity. Requests are handled subject to applicable law and information we must retain for legal, security or transaction-record purposes.