Customer care
Return Policy
Please review the terms below before starting a return.
30-day returns
Returns are accepted within 30 days of delivery for unopened, unused items in their original sealed packaging. A 15% restocking fee is deducted from the refund.
Refunds
Refunds are issued to the original payment method after the return is received and inspected.
Items that cannot be returned
Opened or used products, and custom or special-order items, are not returnable.
Damaged, defective, or incorrect items
Damaged, defective, or incorrect items are replaced or refunded in full with no restocking fee if reported within 30 days of delivery.
Return shipping
The customer pays return shipping except for our errors or defective items.
Start a return
Contact customercare@lubriloy.com or (877) 582-7456 to obtain an RMA number.